지오아빠의 일상다반사

Hi XXX,
Thanks for your email. I am very sorry that we sent you the incorrect item. It is never our intention to send the wrong item to our Customers. It sounds like this item may have been mis-labeled or mis-picked during the shipping process.
You may return this Handbag; using our Online Return Service with DHL. You can use this service by Going to your Shopbop account, select Order History and click the Return Items button. I have instructed our Returns Department to waive the return charge. This means that you will not be responsible for return shipping. Please tell me the return tracking number if you want a replacement. I'm sorry for the inconvenience.
Please let us know if you have any additional questions.  We’re happy to help!
Your friends at shopbop.com
Customer Service
Li

Thanks for your email. I see black one was sold out.
To enhance your shopping experience in the shopbop, We'd like to offer 20% off discount in your replacement order.
Please purchase it with full price and tell me the order then we can refund 20% to your credit card.
Please let us know if you have any additional questions; we're happy to help!

Your friends at shopbop.com
Customer Service
Li

hi, Li
thank you for your quick respose.
Unfortunately I had to remove the tag of the product.
Nevertheless, the possible replacement of the product?
And now just use the product when buying other products in the future.
Do you give discounts ever benefit?
thanks alot.

Hi,
Thanks for your reply.
You can return it for a full refund.
Black one was sold out you can buy other style if you want and we can offer 20% discount off with it.
But I'm sorry we don't have any codes running now. You can buy with full price, such as if you buy in $100 we offer 20% discount off so we refund $20 to your credit card.
Please let us know if you have any additional questions; we're happy to help!

Your friends at shopbop.com
Customer Service

Li

Hi, Li
Thanks for your reply
I decided to purchase other products according to your suggestions.
Already received we will return the product via DHL.
I understand that the Remove Tag this product even you said, 100% refund guaranteed. Please check once again.
I repurchase is expected to be different colors, such as the link below.
http://www.shopbop.com/mini-mac-bag-rebecca-minkoff/vp/v=1/845524441928044.htm?fm=search-shopbysize
You can give a 20% discount on purchase of this product (Navy Color)?
It will be a 20% discount at the time of approval of the original amount after the credit card payment?
Once again ask a quick reply.
can i write to korean language?

Hi,
Thanks for your email. First you could write in Korean.
Please go ahead and return it via our DHL online return service.
Please give me the new order number when it is submitted. Then I will adjust your price and refund the difference to your credit card. Please let me know if you have any other questions.
Your friends at shopbop.com
Customer Service
Li

반품처리 및 관세환급을 하는 절차가 생각보다 까다롭네요..준비해야할 서류도 많구요..
그리고 결국은 색깔만 다른 같은 제품을 구매해야하는 상황이고..
또한 구매한 제품을 당장 쓰고 싶은데 배송절차등을 생각하면 또 몇일을 기다려야 하는게 너무 불편합니다.
샵밥입장에서도 배송료 지불 등 번거롭기는 마찬가지 일듯 합니다.
그래서 이번 제품을 그냥 사용하고, 이 제품에 대한 결제에 대해서 20% 할인을 해주시는 방법은 어떠신지요?
부탁드립니다.
좋은소식 기다리겠습니다.

이메일을 보내주셔서 감사합니다. 제가 번역 도움을 요청했습니다. 24시간 내에 한국어로 답장 드리겠습니다.
친근한 벗과도 같은 shopbop.com
고객 서비스팀
Tina